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We had the same problem after less than a week of use. CD player is clearly defective.
Six weeks after purchase of the product, the CD Changer component (Model C-707CHX) failed. Also since Amazon only provides a 30-day return policy, at 45-days I am forced to deal directly with OnkyoUSA for warranty service. Basically upon loading a CD, the changer would not play, nor would it open back up to remove the CD. Upon doing a Google search by the model number, I found that C-707CHX has a long history of this particular problem. Sadly their customer service was most notable only for its indifference. While I am attempting to coordinate warranty service with one of their authorized service centers, the results are still unknown.
I have received 2 complete stereos systems and both arrived with non-functioning CD changers. Furthermore, this unit is fairly expensive and the FM antenna shipped with it is a simple wire without a connector. The first CD changer at least played Disc 1 but the second CD changer plays no discs and will not release the 3 CDs that I put in it. I will have to go to a service center just to get the CDs out before I return the unit. They expect you to buy an adaptor or another antenna. However, the sound is great.
Onkyo MC35TECH Executive Shelf System with 3 CD ChangerOnkyo MC35TECH Executive System: I got the system because I wanted a bedroom system that had auxiliary inputs, and that was a cut above the common plastic-y shelf systemsThe GOOD: Receiver/amplifier unit offers very competent sound, appears to be very well built. I have had no problems yet, but if I do, I simply will junk it and plug in a 5-CD changer. The BAD: The speakers are, IMHO, junk - no better than those of the plastic shelf system the Onkyo replaced.
Many shelf systems have little or no connectivity. I already had the wireless versions of these running out of the Onkyo headset connection -- they sounded great [putting the Onkyo speaker units to shame], and so do these. Lot's of connectivity analog/digital [no dedicated IPOD plug-in].
Trying to keep costs under control, subbed out the original speakers [an option lesser shelf systems do not allow] for a pair of might-mite JBL Control Series Speakers. The back of this unit looks like a stand-alone receiver. [It would be nice if internet sales pages would display an image of the back, as well as the front, of these items].
[Their high-tech black rubber finish goes well with the Onkyo's brushed silver finish].The UGLY: There are continuing reports that the Onkyo 3-CD changer is prone to failure - and there is no repair, only replacement [of the whole system].
The only way to replace the receiver is to buy an entire new system. Used the MC35TECH in my office at low volume. So I sent in to Onkyo Service Center. Very pleased with this unit for first two years: great sound, terrific reception. However, after the power unit on my receiver died I learned that Onkyo does not sell the components of this system as replacement parts. Long story but $200 spent and 3 weeks later the unit is still not repaired and now I am looking at buying an entirely new system. I've been a long-time fan of Onkyo and have several Onkyo systems but after this experience I'm not sure I will buy another Onkyo.
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